Refund policy

Short version: if we messed up, we fix it. Free.

Every Punny Mouth item is printed just for you by our production partner, Printful, the moment you order. That's why we can't take returns for a change of heart, wrong size or wrong color on printed items (tees, hoodies, crewnecks, long sleeves, mugs, hats, prints and framed prints). Check the size chart before you order. Your future self will thank you.

Damaged, defective, misprinted, or wrong item?

Email hello@punnymouth.com within 30 days of delivery (or of the estimated delivery date if it never showed up) with your order number and a clear photo of the problem. If several items are affected, one photo of them together works. We'll send a free replacement or a full refund, your pick. No need to send it back.

Lost package? Tell us within 30 days of the estimated delivery date and we'll sort it out.

Wrong address? If an order is returned because the address entered at checkout was wrong, we can reship it, but reshipping costs apply.

Size exchanges: We don't offer size exchanges on printed items.

Printed-item return-to-sender parcels: Printful's default return address on printed-item packages handles undeliverable/returned parcels. This is for product returns only, not our business address or a place for letters/legal notices. Email us before returning anything; a parcel arriving there does not itself qualify for a refund. Reshipping costs may apply for wrong addresses or unclaimed parcels. Unclaimed returned items are donated after 30 days. Fulfillment partners may give different instructions.

Cancellations: Contact us right away at hello@punnymouth.com; we can cancel printed items only before production starts. Production may start quickly, so cancellation is not guaranteed and there is no fixed grace period.

Refunds go back to your original payment method once approved. Your bank may take 5–10 business days to show it.

Questions? hello@punnymouth.com. We're nice, we promise.